Weird Refund Situation

Sharai3
New Community Member
Hi you guys, I have tried to contact PayPal about this situation but for some reason they don’t know what’s going on and I’m not getting a clear answer. I requested for a refund about a week ago and on PayPal it says it completed and was sent in my card but in my bank account it looks as if the money was put in there and then taken off again. I just want to know does that happen to other..&does anyone know why that happened and when I should get my refund.
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Sharai3 

 

If you funded the payment to the seller using bank transfer. What PayPal do here is credit the recipient on your behalf (so there is no delay in despatching your item). Then if you receive a refund in the meantime they are unable to issue this until the original bank transfer completes.


So you had 1 payment out and 1 payment in regardless of 'timings' so you are back to normal.


Advice is voluntary.
Kudos / Solution appreciated.
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