Voucher deducted in refund

adityapathak
New Community Member

I used a cashback voucher and my debit card for a purchase of two items amounting to suppose 1000. first item was for 600 and second for 400. I paid 600 via debit card and 400 voucher to a total of 1000. now i cancelled the first product for which i got a refund of 360 in my debit card and the voucher was shown as deducted in refund because of multiple purchases.. how do i get my voucher back. should i cancel the second product too.and why was it deducted in refund

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1 REPLY 1

PayPal_Martina
Administrator
Administrator

Hi @adityapathak,

 

Thank you for your post and welcome to the Community Forum!

 

In general, when you use a voucher for one purchase and you receive a refund for that transaction, the voucher is not refunded, unfortunately. 

 

I hope this helps.

Martina 

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