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Updating card info

New Community Member

Updating card info

Good morning. I tried to update my card with the new expiration date and CVV code. PayPal kept telling me that it wouldn't accept the new information. I tried to add the new card. I got a message that the card was declined. I checked to be sure that the card is ok--and it is. I tried deleting the expired card and adding the card with the new expiration date and CVV code. It still won't accept it. Help!

2 REPLIES 2
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Volunteer Advisor

Re: Updating card info

@kcarp 

 

Contact customer service for assistance:

Click HELP at the top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.

 

Call early, during business hours, west coast time to try to get a US rep. Say "Live Agent" to the automated recording.


Kudos & problem resolved are greatly appreciated. Smiley Happy
New Community Member

Re: Updating card info

Thank you very much!