Updating card info

kcarp
Contributor
Contributor

Good morning. I tried to update my card with the new expiration date and CVV code. PayPal kept telling me that it wouldn't accept the new information. I tried to add the new card. I got a message that the card was declined. I checked to be sure that the card is ok--and it is. I tried deleting the expired card and adding the card with the new expiration date and CVV code. It still won't accept it. Help!

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2 REPLIES 2

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@kcarp 

 

Contact customer service for assistance:

Click HELP at the top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.

 

Call early, during business hours, west coast time to try to get a US rep. Say "Live Agent" to the automated recording.


Kudos & Solved are greatly appreciated. 🙂
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kcarp
Contributor
Contributor

Thank you very much!

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