Unable to update expired Visa card

JOKIKOKI
Contributor
Contributor

Hi, please help me I have a problem with updating my expired VISA card. When I click on Update card and add the information it says We are not able to update your Visa card right now, please try later. I have tried million times but it simply doesn't work? What can be a problem here? Thank you. 

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3 REPLIES 3

PayPal_Cristina
Moderator
Moderator

Hi @JOKIKOKI,

 

Thank you for your post and welcome to our Community Help Forum!

 

I am sorry about your issue. If you are still experiencing the same issue, please clear cache and cookies and try with a different browser or you may contact us by clicking 'Help & Contact' at the bottom of the PayPal homepage so that we can look into this further. You may reach out to us on Facebook or Twitter.

 

I hope this helps.

 

Cristina

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Amadeke
New Community Member

Please make sure that you already used the card 1 time to pay with before trying to update it here.
As long as your card is not 'activated' by using it once first it will NOT be recognised here.

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KPCHNG
Contributor
Contributor

Having a similar problem. Contact your helpdesk and the stupid helpdesk sent me FAQs which are useless.

 

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