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US$ account for customer currently in canada

New Community Member

US$ account for customer currently in canada

All my online business is conducted in US$. Can I get a Paypal acct for that? It didn't used to be possible

3 REPLIES 3
Moderator

Re: US$ account for customer currently in canada

Hello @carledgar

 

Welcome to the PayPal Community! That's a great question. You can receive and hold USD in your PayPal balance, and you can even send and spend USD from that same balance / holding. However, when transferring funds to your CAD bank, it will be converted to CAD currency. If you would like to keep it in USD currency, then you would need to add a US bank account on file. 

 

Pro-Tip: Some Canadian banks offer USD holdings, this does not make it a US bank account. For it to count as a US bank, it must be added with a US Routing number and US Account number. 

 

Hope that helps!

 

 - Jon K


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New Community Member

Re: US$ account for customer currently in canada

Hey Jon!

 

Could you give me some guidance on how to do this?

 

It always re-routes me back to Canadian banks when I try this.

 

Cheers

Moderator

Re: US$ account for customer currently in canada

Hi @ShannonC2,

 

That's a good question.  Here's an article from our Help Center How do I link a bank account to my PayPal account.  Please take a look at this and see if you're able to add the U.S. bank.  If you still have trouble I would suggest you contact us.  To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by Facebook or Twitter.  I hope this helps.   

 

Thanks!

MichelleW