Trying to release funds to family - Help :-)!

HappyLanding
New Community Member

I sent a few thousand dollars to a family member. I did it from my phoner and I guess I inadvertently selected "good and services" because they hit them with a transaction fee, but worse yet the money is on hold. The money came right out of my Paypal balance. I followed online instructions that talk about the sender releasing money early, but when I click on the transaction there are none of the options listed. It just says "completed". The family member says it's pending on their end, with no mention of the date when it will be released.

 

I need to get this money to them ASAP. Is there anything I can do?

 

I did submit a case requesting the money be released, but based on my experience that could take forever. 

 

Thanks

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2 REPLIES 2

HappyLanding
New Community Member

Also, any idea how long it might be held?  3 days? 3 weeks? I have found different asnwers online. I submitted the payment on the 12th.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@HappyLanding 

 

If you sent it as goods/services then....


When funds are released.
1.
Normally funds are released when tracking shows delivery of the item to the buyer + 1 day as long as you used one of Paypals approved shipping carriers / Paypal shipping.
2.
If you don't send with tracking then funds are released at 21 days.
3.
If you are selling items to be collected / virtual items / services or where tracking is not used then you can mark the transaction as processed/shipped and the buyer 'may' have the option to confirm receipt of item or service on their Paypal account. IF the buyer agrees to do so and IF the option is available to them funds may be released earlier for you, however that is not guaranteed and you may have to wait the full 21 days.
4.
If its an ebay sale then funds from ebay may be released earlier with positive feedback.


Advice is voluntary.
Kudos / Solution appreciated.
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