Trying to add funds to Paypal balance, but it loops when attempting to add funds

ProBoz
Contributor
Contributor

Hello,

I have recently verified my account after completing KYC (Know Your Customer) for personal ID. I found out that I needed to update the last name that was on my account and I did not realize that it was incorrect. I went through, uploaded the correct required photo ID document, and got my account in regular standing again. I am interested in adding funds to my PayPal balance. I have my main card linked to my account already. When I go select "Transfer Money", and then "add money to your balance", I am re-directed to the blank screen with green rotating animation icon where it loops continuously. I have tried Safari, Brave Browser, and Firefox. I have also tried each with cookies and cache cleared, no luck. I am thinking I should just wait a day or two, then come back. Is there anything else that I can do?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@ProBoz 

 

You can't add funds to a paypal balance via a card, only a linked bank account after you have set up a paypal cash account as per link.

https://www.paypal.com/us/smarthelp/article/how-do-i-add-money-to-my-paypal-account-faq1348?app=sear...

 


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kernowlass
Esteemed Advisor
Esteemed Advisor

@ProBoz 

 

You can't add funds to a paypal balance via a card, only a linked bank account after you have set up a paypal cash account as per link.

https://www.paypal.com/us/smarthelp/article/how-do-i-add-money-to-my-paypal-account-faq1348?app=sear...

 


Advice is voluntary.
Kudos / Solution appreciated.
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ProBoz
Contributor
Contributor

Ok, thanks for the info.

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