Trouble removing a bank account

dnur
New Community Member

Having recently moved, we have changed banks and need to remove our former bank account and add our new one. When trying to remove our old account, I get an error message telling me that PayPal is unable to remove it because there is a pending transaction. However, there is no pending transaction, but it won't let me proceed.  Any help out there?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@dnur 

 

2 suggestions.

 

1.

Check if you had a subscription set up linked to that bank account...
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments''.

2.

Its best to add your new bank account first > confirm it > make it your primary one and then you should be able to remove the old one.


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Kudos / Solution appreciated.
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