Transfer Money From/To Not Populated

[KarenF44]

I have successfully completed PayPal transfers to my bank account, which is a already confirmed account, in the past. I have tried for the past few days to enter a new transfer. I select "Transfer Money" and it takes me to the From/To selection screen. Neither the From nor the To is populated with any information so I can not request my transfer. What am I doing incorrectly?  I have done this before and never ever had an issue.

Thanks!

Karen

[PayPal_AshleyM · Accepted solution]

Hi KarenF44,

Oh no! This sounds like a website issue. I would advise clearing your cache and cookies, checking to see if the browser is up to date, and trying a different browser. I hope you're able to complete the transfer soon!

- Ashley M

[KarenF44]

Thank you so much!!!  I was trying to do the transfer using Mozilla Firefox when I was having the issue. After reading your response I tried it using Microsoft Edge and it worked perfectly