Transaction being held

[uamilah]

I sold an item on eBay. with me being a new seller I didn't put tracking on the item, and my eBay account was blocked but I finally got in contact with my buyer who confirmed he has received the item and that he has sent the money via PayPal. it has been one month since this incident and I haven't received my money.

[kernowlass]

@uamilah 

Please tell me you didn't send the item before the funds were SHOWING in your paypal account?

Are the funds there but pending or not there at all?

[uamilah]

I managed to contact the buyer to confirm that he paid. and eBay also confirmed that the buyer paid for the product. The funds do not show at all

[kernowlass]

@uamilah 

Go to ebay and click on 'sell' put in anything (as you aren't going to actually list anything) until you get to the main page > scroll down near the bottom and where it says payment methods check the email address that is on that page, is there a spelling mistake or old one?

[uamilah]

well so

initially I misspelt my PayPal email

but I've changed it to the correct one now

[kernowlass]

@uamilah 

Yes but the buyer has already paid so he paid to the old email address and its too late to change it on that auction so you need to..........

You need to contact your buyer(s) and ask them to see what it says in their paypal accounts either:
1. Pending / Unclaimed with a cancel option.
2. Pending / Unclaimed.
3 Completed.

If its:
Pending / Unclaimed with a cancel option.

Ask them to cancel the payment but tell them that it will take a few days to go back to their funding source. Then get them to use the "send money" > Goods/Services option and pay to your email address. Tell them DO NOT use the ebay option or it will direct them to ebay checkout and the same thing will happen. They may not want to do this and so you could then cancel the transaction. OR you can send them a money request.

Pending / Unclaimed.

If there is no cancel option then the buyer will get their money back automatically 30 days after paying.
Again they may not want to pay you again until they get their money back so you may need to cancel the transaction for them.

Completed.

If its completed then come back for more advice.
https://www.paypal.com/us/smarthelp/article/FAQ1467