The money I withdrew never reached my bank account

AHPP90
Contributor
Contributor

Hi,
On August 13th I withdrew some funds to my bank account.

The transaction is marked as Completed on PayPal, but the money never reached my bank account.

 

After a couple of days I called PayPal and asked about the money, they told me not to worry and that it could take up to 7 business days for the money to be posted in my bank account.

 

After it has been 7 business days I called again, they told me they could issue a trace for the transaction after it has been 14 business days.

 

OK, I waited, and after it has been 14 business days I called again and asked them to file a trace.

And they did.

 

But it has been over a month now since they filed the trace but I haven't heard any thing regarding this trace.

And every time I call PayPal they tell me they are working on it and ask me to be patient.

 

It has been almost 2 months since I withdrew the money and they are still asking me to be patient!!

How much more do I have to wait?
And why is this happening to me?

P.S: This is not my first withdrawal, and all my previous withdrawals went through smoothly. 

 

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nevadasmith
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Advisor

WHAT COUNTRY ARE YOU IN?

ALWAYS REGISTER WITH COUNTRY SO WE CAN HELP YOU BETTER

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9 REPLIES 9

kernowlass
Esteemed Advisor
Esteemed Advisor

@AHPP90

 

Sorry nothing we can do for you, you have to just wait on customer services to sort it for you.


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nevadasmith
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Advisor

WHAT COUNTRY ARE YOU IN?

ALWAYS REGISTER WITH COUNTRY SO WE CAN HELP YOU BETTER

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AHPP90
Contributor
Contributor

I know that the community can't solve this problem and that it's up to the customer service.

I'm just asking why is this happening?
And if anyone had this issue before, how long does it usually take for the money to either be posted into my bank account or return to my PayPal balance?

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nevadasmith
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Advisor

always state your country

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Valeriej74
Contributor
Contributor
Same issue. I'm from the Philippines.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Valeriej74

 

2-4 business days to a bank.

 

Click on here for other options.

 

https://www.paypal.com/ph/webapps/mpp/withdrawal-options


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Darron81
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Member

About an hour or so soon a android Samsung LTE <removed>

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Darron81
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<removed>

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Darron81

 

Do you really want to put that address on this WORLDWIDE PUBLIC community forum?


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