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Sorry, something’s not right. Please try again later. <<<< still not being solved

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New Community Member

Sorry, something’s not right. Please try again later. <<<< still not being solved

Hi PP

Im trying to withdraw but keep getting this message "Sorry, something’s not right. Please try again later."

 

I am fully verified and there are no limits in place however this issue is still ongoing. I have called CS and they admitted there was a technical issue and that the fault would be sorted in a few hours. This was 2 days ago. I can see others have had the same message in the past but there was no clear solution.

Can this be looked at please? I need to withdraw asap.

 

Kind regards

Dave

2 REPLIES 2
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Moderator

Re: Sorry, something’s not right. Please try again later. <<<< still not being solved

Hi @DaveCee,

 

Thank you for your post and welcome to the Community Forum!

 

In general, there may be multiple reasons why you cannot withdraw your funds. For example, your funding source may not be active and in that case, please reach out to the issuer of the funding source that you chose. Otherwise, it may be that your account has been limited and in that case, simply complete the steps in your Resolution Centre to resolve the issue. Also, it may be that our system is preventing you from withdrawing for security reasons. In this case, we would not be able to manually change the security settings, but you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue!

 

I hope this helps.

Martina

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Contributor

Re: Sorry, something’s not right. Please try again later. <<<< still not being solved

Better, more descriptive error messages would be a big help.