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Something went wrong - when linking to any bank

JoeV1
New Community Member

Something went wrong - when linking to any bank

Hello, Last week and now this week I have attempted to link my bank account to PayPal. When I go to my bank to add my account I get the message "Something Went Wrong". I have tried clicking on all of the bank and I get the same message each time I click on the link. Could someone tell me why I am getting this error and what I can do to resolve it? Thank you. 

 

 

5 REPLIES 5
Ry64source
New Community Member

Re: Something went wrong - when linking to any bank

I have the same issue and haven’t been able to do anything to resolve it. I’ve also tried calling to get help, but customer service is closed. What am I supposed to do?
JoeV1
New Community Member

Re: Something went wrong - when linking to any bank

Thanks. I hope PayPal will address this soon. It has been like this for 2 weeks now. 

Tess_08
PayPal Employee

Re: Something went wrong - when linking to any bank

Hi @JoeV1, Welcome to community forum. Im sorry to hear that you have trouble linking a bank. Please try to clear browsing history first or use different browser and try again. But if its still not working, Please visit the link for more information on why you can't link bank account. https://www.paypal.com/us/smarthelp/article/why-can't-i-link-a-bank-account-to-my-paypal-account-faq... Thank you.
48dodge
New Community Member

Re: Something went wrong - when linking to any bank

I had a similar issue with sending money about a month ago.  Removed and added my bank info back and was able to pay.  After doing this a couple times it started working normally again.  On Monday I was unable to pay anyone from business or personal.  Removed my personal bank info and it won't let me add it back now.  "Something went wrong getting your bank accounts".  Uninstalled app, cache, etc and nothing worked.  Even tried installing on a new device.  Venmo tech support on monday said to send money via paypal.  That was their "fix". 

48dodge
New Community Member

Re: Something went wrong - when linking to any bank

Just tried to add the bank manually and it said this bank is already added to your account.