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Someone help

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Contributor

Someone help

I received an email this morning to say that there’s been unusual activity on my account and there’s a payment pending to Gucci for £620 which I definitely did not spend! What shall i do??
4 REPLIES 4
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Esteemed Advisor

Re: Someone help

@otis1997 

 

Are you sure its not a spoof? Is there a link they are asking you to click on to resolve any issues? If so DO NOT use it.

Log in normally to your paypal account and is the transaction showing in there?


Advice is voluntary.
Kudos / Solution appreciated.
I do not work for Paypal.
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Contributor

Re: Someone help

Yeah thanks for the reply, it’s definitely real as I went straight to my PayPal app and it was on there
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Esteemed Advisor

Re: Someone help

@otis1997 

 

if you were hacked......

Click on the transaction in your paypal account and use the 'report a problem' link at the bottom to report it as unauthorised if that is what it was.

An unauthorised transaction means that your Paypal account was hacked and used without your consent.
If Paypal check IP addresses / devices etc and find that it was hacked then yes you should receive your refund.

I hope you changed your password and security questions?
I hope you ran a virus scan on your computer?
I would also be telling my card issuers and bank accounts company that the account was hacked so that they can keep an eye on your account OR remove the financial info involved until things are sorted.




Advice is voluntary.
Kudos / Solution appreciated.
I do not work for Paypal.
Highlighted
Contributor

Re: Someone help

I don’t use PayPal on computer I use it on my iPhone and there isn’t a report a problem button for me to click, I sent them a message to let them know about it but had no reply. I’ve also emailed the company the money went to and because it was still pending they have cancelled it. I’ve also changed my password yeah thank you