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suzit
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Posted on
Apr-22-2019
02:17 AM
Hello, I have unother card for pay. Now this card not working yet, and i have recived refund money on this card. How can I get this money for another card, because i have registered another card now?
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Bank accounts and credit cards
1 REPLY 1
PayPal_Martina
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Apr-25-2019
03:54 AM
Hi @suzit,
Thank you for your post and welcome to the Community Forum!
If you have received a refund, the amount will be refunded to the same funding source that you initially used to complete the payment. If you have received a refund on a card that is not working, we would not be able to redirect the refund on another card, I am afraid. I would recommend contacting your card issuer as they would be able to trace the refund and redirect it to another funding source.
You can find more information on how refunds work here.
I hope this helps!
Martina
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