Shipping info does not get updated and my money are on hold

[vasilvasilev093]

The tracking info from world tracking sites as 17track shows the package is delivered, but paypal does not update the info. Anyone with this problem and how to resolve it?

[kernowlass]

@vasilvasilev093 

Funds are normally released when tracking shows online that the item has been delivered to the buyer + 1 day as long as you used one of Paypals supported carriers.
If completed and no funds are released then contact c.s. and request manual release of funds.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[vasilvasilev093 · Accepted solution]

Thanks, its that paypal does not recognize external tracking service update. I solved my issue by contacting the buyer and asking for his confirmation.