Service payment on hold after 7 days

Dejinova
Contributor
Contributor
I sold and Instagram page and got paid 600$ but the money was kept on hold. After confirming delivery I was told I would get my money within 7 days of verification. Its well past 7 days and the money is still on hold. I contacted the buyer to see if he could confirm receipt but there was no option for him to do so. Please how do I go about it?
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Dejinova 

 

With payments received for tangible goods Paypal would request valid tracking information confirming the funds have been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. As you have received the funds for a service no tracking number is applicable and Paypal would be unable to release these funds any sooner than the 21 days.

If you mark the transaction as processed then the buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always guaranteed. 
If not then sadly its 21 days.


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