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Sent money to incorrect email address and paypal says they can't help in getting it back??

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Contributor

Sent money to incorrect email address and paypal says they can't help in getting it back??

Has anyone sent money that they had in their paypal balance to a wrong email address, transaction completed, then went to person that you incorrectly sent the money to, they will not cancel/refund your money and Paypal advises they can't help you and sends you to IC3.gov to file a complaint????

3 REPLIES 3
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Esteemed Advisor

Re: Sent money to incorrect email address and paypal says they can't help in getting it back??

@nbds01

 

Sadly as you used the friends / family option then you basically sent a 'gift' of money to someone.

Thats why paypal can't help you as you have no buyer protection because you weren't buying anything.

If you had funded it via a card they may have helped you but as it was your balance nothing paypal can do sadly.


Advice is voluntary.
Kudos / Solution appreciated.
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Contributor

Re: Sent money to incorrect email address and paypal says they can't help in getting it back??

I did the same thing except the email address that i sent it to no longer exists. I have the receipt stating so. Since the transaction was completed, I wasn't able to cancel it. Cant seem to get anyone from PayPal to understand what happened and no luck on getting a refund. If that email doesnt exists,and the money hasn't been returned to me, where/who then does my money go to? Can I get a refund ?
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Esteemed Advisor

Re: Sent money to incorrect email address and paypal says they can't help in getting it back??

@Gpeach211 

 

If the email does not exist then it would be impossible for the funds to transfer to a paypal account as a paypal account is identified by the email address.

If you sent a payment using goods/services and its completed and you did not receive anything then open a dispute for non receipt of item. 


Advice is voluntary.
Kudos / Solution appreciated.