Sending money

[zchemtai]

I can't send money from my paypal. What could be the problem?

[kernowlass]

@zchemtai

As you have given 0 information for us to work with then sorry no idea.

[zchemtai]

Ok, below is what I have tried and the error I keep getting

 1. I have tried to link my account to Mpesa. When I try this, I get the error " 

Sorry, we can't link these accounts.

The PayPal and M-PESA accounts you've listed don't belong to the same person. Please make sure that the details in your accounts match.

Try again or contact us."

2. I have tried sending the money to a family member and I get this error "Sorry, we weren't able to complete your payment at this time. Please try again later.

If you continue to encounter problems, please contact customer service."

3. I checked the help centre for some quick solutions and I thought it was a withdrawal limit issue. To solve this as indicated, I linked my credit card and verified it. I got confirmation email that my withdrawal limit has been removed and I can withdraw unlimited amount. However, when I try the two options above, I still get the same error.

[zchemtai]

kernowlass @kernowlass Please help. I've added more info now