Request a refund for a product I did not receive

[yigal]

4/7/2020
Dear Paypal,
I was told by you that the site I purchased for $ 43 is a fake site, the name of the site is "ZHONGLANGGU". I would love to receive a refund for the payment for the product I did not receive. Also, I'd love to know if my card details are being disclosed because of this purchase?

The purchase details is:
202090954
thanks, Yigal Adani

[kernowlass]

@yigal 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

Also make sure you have activated the below link in case you have to return the item to get a refund
https://www.paypal.com/us/smarthelp/article/FAQ3544

Also the whole point of paypal is to keep your bank account and card information confidential.

[yigal]

Dear paypal team,

My name is Yigal <removed>, ID number 059196790

In June 26 I had purchase a trash can from ZHONGLANGGU website. I notice that there was no shippment tracking and contact your costumer service. After few checks, we found out thet the seller was fake and my money gone.

Can paypal insurance service repund the cost of this purchase?
Plaese help me understand what be done.
The purchase details are: 202090954

Best regards,
Yigal, <removed>