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I am tring to remove a bank account from my paypal account. When I try to do it on a desktop, it just sends me to a blank page, and when I refresh, the account has not been removed. When I try to do it on the app, it first has a pop up that says any pending transactions will still be processed and asks if I'm sure. I click "remove," and then I get a pop up that says the account cannot be removed due to pending transaction(s). I already looked in here for help, as the paypal customer service is taking hours to respond. One of the solutions was to go in the account and look at any subscriptions and remove them. I have removed ALL subscriptions from my paypal, they are ALL inactive, but I am still getting the pop up that says the account can't be removed due to pending transaction(s).
I have the same problem. And it's a big problem because when a payment is made and it draws from paypal funds and a bank account as backup (even though ANOTHER bank account is supposed to be primary), it's coming from the wrong account. I try and remove the account, and BLANK PAGE.
Classic **bleep**-poor scripted-only customer support. Worst customer support experience I've had is with PayPal. I quit using them altogether after they would not work with me on a fraudulent charge claim. I'm convinced after multiple days of attempting to resolve with their customer support team, this is a company who's management is completely out-of-touch with how to treat customers - in addition to their customer support technology/systems not working well...
I am having the same problem. I just spent multiple days trying to get through to Customer Services because I cannot remove my Bank Account no matter what I try. I have grown so frustrated with Paypal's no Customer Support I just want to cancel my whole Paypal account - and I can't do that from the site either. Nor can Customer Service through their laggy chat window (after spending hours waiting). So I'm stuck - can't remove my Bank and can't cancel my Paypal account. I believe this might actually be illegal activity on the part of Paypal so will investigate reporting to Dept of Commerce or BBB...