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Hello I have a reserve of about8K myself. When you switched to square did it decrease your sales by a large margin? Also did Paypal release the reserve after you closed the account? Im relying on this money for a investment I have and didnt expect this to happen and it was the same reason bad credit from very old mistake.
Anyway any help you can give would be awesome thank you
FACT: sold to the same buyer on more than 5 occassions. Similar price £120-£140 I used to get the money immidiately, every thing I sent is Royal Mail tracked. Paypal Agents have given me various excuses, one agent said its eBay holding the money andother said it would be released earlier and when I checked it was still on hold.
Paypal seems to have switched customer service agents in Ireland to somewhere in US or South America. Bascially if they hold on to my mone,y not for security reasons but because the more the hold on desposit in the bank the more interest they earn, simple. Its not rocket science, so take it or leave it. I guess if I was on the directors salary I would do the same, its part human greed and part secuirty, mostly human greed, the directors have kids in private schools, cleaners, cars on finance etc etc.
Of course Paypal will hold large sums of money for longer, they must see a heck of a lot of fraud. I understand that, but they should set a limit for example upto £100 once the goods have beeen recieved and 3 days have elapsed and no dispute they should release the money. They can see every thread of communication between you and the use. For example if I enter a tracking number on Paypal it appears in my eBay page after a time, as you know Paypal is owned by ebay.
They clearly use algorithms to determine the outcome, so why not set the algorithms up accordingly. If its £101-£500 then 7 days old min and £501 + 21 days, I suspect they won't tell you what the business rules are, as that would help the criminals out there and believe you me, there are thousands of scammers so Paypal have a hard task protecting their money. Its just a shame they are not more transparent, but as a consumer you make your own choice.
Not sure why you are posting in the middle of a thread but to answer your points.
Ebay and paypal are 2 separate companies EACH with different dispute and resolution policies.
So if its an Ebay dispute then Ebay will authorise paypal when they can release the funds.
So suggest you take it up with Ebay.
Secondly the hold has nothing to do with your buyer, you are put on the hold as a new seller OR >>>
Not sold for a while and returned to selling / Dipped star ratings on ebay. / Recent buyer disputes. / Selling on a different email address or ebay i.d. / Suddenly selling a high cost item against normal selling history?
Lastly UK paypal customer services are based in Dublin, Ireland and not South America.