Refund to buyer
Rajendra6
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Posted on
Jun-25-2020
09:40 PM
Hello my paypal account is in negative because buyer dispute against me but which option i choose to pay refund to buyer or pay negative balance because I'm confused i have a to pay twice please help me
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PayPal_Siobhan2
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Jul-01-2020
01:57 AM
Hi Rajendra6,
Thank you for contacting the PayPal Community Forum and welcome as a new member!
When a payment is disputed on PayPal, the funds associated with the transaction will be placed on hold. If you have already withdrawn the payment or used the funds to make a purchase, this will cause a negative balance on the account. You can still issue a refund to the buyer through the claim case. As the account is negative, we will request the funds from your bank/card.
- Siobhan
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