Refund not showing in balance

Badge1
Contributor
Contributor

Hi,

my refund is shown as completed but is not fully shown in account balance, at least half of it is missing.

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Badge1 

 

Did you fund half of the payment to the seller via a bank account or card?

If so then......

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/uk/smarthelp/article/FAQ1212


Advice is voluntary.
Kudos / Solution appreciated.
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