Refund not in account

[fairyamy]

I received a refund via paypal, i recently got an email saying it had cleared, yet when i go to my balance it is $0 when it should show $34 I have purchased items after it appears that the refund cleared in my activity but all those were purchased using money in my bank account

[charmanderrr]

Hi @fairyamy 

Good day! For details about the refund process kindly visit the link below.

https://www.paypal.com/au/smarthelp/article/how-is-a-refund-credited-to-my-paypal-account-faq1083

Hope this helps! Stay safe.