Refund not added to my balance, its been 4 days

[funkytwig]

My balance has been  -£9.58 afor a while.  4 days ago I got a refund of £41.00 but it is not being added to the balance, its is still -9.58.  I actually also got a refund of 32.09 about 5 days ago and this has not been added either.  Since this, I have made 1 purchase of 13.49, that's the only debit in the last 5 days.

Whats going on?

[kernowlass · Accepted solution]

@funkytwig 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/uk/smarthelp/article/FAQ1212

Ways to clear a negative balance.

1. Transfer funds from your bank account via the add funds function.

2. The quickest and easiest way is to get a mate or family member to send a payment via the friends / family option. As long as they don't fund it with a card it should be free.

3. Via a card over the phone with paypal.

4. Or mail a cheque as per link.
https://www.paypal.com/us/smarthelp/article/what-should-i-do-if-my-balance-is-negative-faq1905?app=s...

5. Buy something and Paypal will normally add the debt to that payment during checkout when you authorise the purchase.