Refund Cancelled by Seller - Can't open dispute

LC-12
New Community Member

Hi 

I bought something off Depop - the seller did not post for over a week so I asked her to cancel the transaction and refund me.  The refund appeared to be processed and was showing as pending.  I then received an email from Paypal to say this refund did not complete.  The seller contacted me to say she had been notified that refund had cancelled and that her bank and paypal were going to try again 5 days later?  I still dont have my refund 6 days later and no contact from seller.  i have tried to start a dispute with paypal however it won't let me as it says i received the funds?  I have not received the funds on Paypal or into my bank acccount.  What can I do?

 

thanks in advance 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@LC-12 

 



Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
Freephone from a UK landline or UK mobile number.

OR

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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