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Ok, i have a problem about transaction, i accidently sent my money to my friend so i asked him to refund me and when he sent this money to me i got it but paypal is holding this money and says that they have to review within 24 hours, i think about 20 hours passed, they are holding this money now too... what can i do ?
Solved! Go to Solution.
Thank you for your post and welcome to the Community!
As @kernowlass mentioned, I would recommend waiting for 24 hours. To provide one of the safest online payment methods our internal security system reviews every payment before it's approved. Occasionally, we could block a payment, hold a transaction, request additional information or change the preferred payment method. There may be a higher-than-normal level of risk associated with the payment or we may just need an additional review of the account. This is similar to the way banks and credit card companies work when approving payments.
If the issue persists, I would recommend reaching out to our Customer Service directly. If you would like to call in, you can find the correct phone number for your country by clicking 'Help & Contact' at the bottom of the PayPal homepage and by clicking 'Contact us' and then 'Call us'.You can also contact us on Facebook (www.facebook.com/PayPalUK) or on Twitter (@AskPayPal).
I hope this helps!