Problem with money on hold.

[Mortatattoo]

I have recently had a client pay for a tattoo by pay pal as she lost her bank card. It's been 5 days now and it's still on hold. It says on my account that I will receive the funds "within one day of delivery" however there is no delivery as this wasn't an actual product. Is there anything I can do to speed this up? Spoke to my client they said the money has been taken of their account.

[kernowlass · Accepted solution]

@Mortatattoo 

New seller hold, funds are released when tracking shows the item as delivered to the buyer + 1 day.

HOWEVER as you can't provide tracking for a service then you will probably have to wait the full 21 days.

  https://www.paypal.com/uk/smarthelp/article/why-is-my-payment-on-hold-or-unavailable-faq1987