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Please help

New Community Member

Please help

Hi guys, I purchased an item on eBay using my paypal account on the 10/11/18 (last month) as I did not receive the item , the seller has deleted their account. The transaction is showing on my bank card how ever it does not show on PayPal
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Volunteer Advisor

Re: Please help



If you bought something online with a debit or credit card and did NOT log into your paypal account then of course it won't show on your paypal account as you bought as a 'guest buyer'.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If you need to open a dispute for a 'guest buyer' transaction then you can.......
1. Phone Paypal customer services and see if they will open one for you OR
2. Contact your card issuer for a chargeback.

Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.