Please help

ToMoRow
Contributor
Contributor

I had previously made a paypal account and closed it but i remade an account using the same email but not i'm unable to add my card to the new paypal account should i delete this new account and make a new account using a new email?

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2 REPLIES 2

PayPal_Olivia
Moderator
Moderator

Hi @ToMoRow,

 

I'm sorry to hear of the difficulty that you're having adding your card. Closing an account with an active card can sometimes result in that happening. You can contact Customer Service and let them know that your old account was closed with a card active and you need the card disabled from the old account so it can be used on the new account. Barring any unforeseen circumstances, they should be able to help with that. To find your contact options, click Contact at the bottom of the PayPal website.

 

I hope this is able to be resolved swiftly for you!

 

Olivia

 

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ToMoRow
Contributor
Contributor

Thank you so much for the advice i'll try that now and see if it'll work 

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