Please Help

[OneSpeccyBoi]

I got 3 emails today said they had my receipt for payments I had not made, 100 pounds to plus500 and 2 £25 to dominoes, I don't know how they got into my account and I haven't made any purchases at all on PayPal so I know it wasn't me, can someone please tell me what I should do, i really can't afford to loose this money

[Jadz4u]

Hi @OneSpeccyBoi, I'm sorry to hear about this, to report unauthorized transactions, it can be done in your resolution center, please check this article: https://www.paypal.com/uk/smarthelp/article/how-do-i-report-unauthorised-paypal-account-activity--fa...

Hope this helps! 

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[OneSpeccyBoi]

Thanks for the help, unfortunately I did this and PayPal has denied it! I'm not sure why this happened but it just said that they found that it was authorised, what can i do now to change this as i didn't authorise this transactions and i don't know what to do.

[WarrenPink]

Hello @OneSpeccyBoi

Thanks for reaching Community Forum!

In the event that an unauthorized claim is opened, we will review and check the location, IP address, Device used and log in credentials that was entered on that transaction. If we see that it is similar with your previous records in PayPal then we will deny the claim. Claim decision is final and The best way to resolve this is, if this is funded and charged in your card then you may contact your card issuer to seek assistance as they do offer protection as well. Hope this helps! Stay safe!

If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution