Personal payment being held

[Phoenix-rising3]

I have a personal account. A payment I received from a friend for gas money was not only charged a fee, but is on hold awaiting shipping info. How do I get PayPal to understand nothing was sold. This was purely a gift to help me out.

[kernowlass]

@Phoenix-rising3 

Its down to how the payment was SENT to an account.

1. If sent using money > goods / services option then paypal would see the recipient as a seller and apply the new seller hold. They would also charge a fee.

2. If sent using the send money > family / friends option then the recipient would have the payment instantly (as long as it wasn't an echeque pending with a clearance date) with no fee if funded from a bank account or balance (a fee if you use a card). (However that option is not available in every country).

Sounds as if your friend used option 1 by mistake?