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Pending payment ??????


Pending payment ??????

Why is my payment pending , it came through as a E cheque????
it’s telling me I have to wait up to 7 days

or 21days

This is a deposit for  a hire item and it’s going to be with the customer in 2days 

but have to cancel the job if the money is not clear , she can’t cancel it her side or request a refund nor can I , 

I have searched everywhere on the bloody PayPal site and I can not clear the funds , it’s like it is in limbo in between hers and my account , I’ve been using PayPal a very long time and this is made me look at an alternative pay system, not happy at all , both me and customer are very stressed over this , 

Any  advice  ????