Hi there,
Welcome to the PayPal Community.
It sounds like we’re holding the money because the transaction may involve higher than usual risk. This is because:
The selling price of this items/order is inconsistent with your recent sales
The transaction is inconsistent with your business model
You’re selling an item that can potentially cause dissatisfaction with customers
Your account selling activity was inactive for a while
You have had some claims open against you recently
Here’s what you can do to speed things up:
In your PayPal account, mark the item as sent. Your money will be available within 7 days of the postage date or 14 days for international shipping.
If your item doesn’t need to be posted (e-book, services, etc), mark the order as processed and provide details. Your money will be available within 7 days of you marking the order as processed or 14 days if your buyer is located internationally.
If you click into the details of the transaction after you update the shipping information you should see the release date.
-David R
