Pending money

Lisa151
Contributor
Contributor

Hi. I bought a scooter for my daughter from Halfords and paid 21.99 then realised it wouldn't be here in time for her birthday so contacted Halfords who cancelled the transaction. The money was pending on my bank account since 21/12 and is now no longer pending however the 21.99 doesn't seem to have went back into my bank? I notice on PayPal that the 21.99 is still showing as pending? Will this be why it's not went back to my bank account?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Lisa151

 

When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.

If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. However the money would be pending in your funding source ie bank account / card, so no money would have actually been taken.


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