Pending even thought package recieved

[Millie_jezz]

Im not new to depop, having been selling for a while and my last 3 payments have stayed on hold even though the 3 buyers have confirmed they received their items? Anyone help

[kernowlass]

@Millie_jezz 

When funds are released.
1.
Normally funds are released when tracking shows delivery of the item to the buyer + 1 day as long as you used one of Paypals approved shipping carriers / Paypal shipping.
2.
If you don't send with tracking then funds are released at 21 days.
3.
If you are selling items to be collected OR virtual items OR services where tracking is not appropriate then you can mark the transaction as processed and the buyer 'may' have the option to confirm receipt on the transaction on their Paypal account. IF the buyer agrees to do so and IF the option is available to them then funds may be released earlier for you, however that is not guaranteed.
4.
If its an ebay sale then funds from ebay may be released earlier with positive feedback.

[Millie_jezz]

I have input tracking details as i always do , and the buyers have confirmed they have received the item, so why are my funds still on hold?

[kernowlass]

@Millie_jezz 

Sorry I don't hold the powers of telepathy, if you want to know why then contact customer services.