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Pending balance/Balance on hold

SOLVED
Faye25
Contributor

Pending balance/Balance on hold

It's been 5 days since my friend overseas transferred me money and it is still pending. He had a conversation with an support agent that says it is now on my end to confirm it. How do i get it faster?
1 ACCEPTED SOLUTION

Accepted Solutions
kernowlass
Esteemed Advisor

Re: Pending balance/Balance on hold

@Faye25 


With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. As you have received the funds as a payment because I don't think you have the friends/family option in your country? then no tracking number is applicable and Paypal would be unable to release these funds any sooner than the 21 days.

If you mark the transaction as processed then the sender may have the option on their account to mark the transaction as delivery/satisfied. If the sender confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always guaranteed. 

If not then sadly its 21 days.


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

3 REPLIES 3
kernowlass
Esteemed Advisor

Re: Pending balance/Balance on hold

@Faye25 


With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. As you have received the funds as a payment because I don't think you have the friends/family option in your country? then no tracking number is applicable and Paypal would be unable to release these funds any sooner than the 21 days.

If you mark the transaction as processed then the sender may have the option on their account to mark the transaction as delivery/satisfied. If the sender confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always guaranteed. 

If not then sadly its 21 days.


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

Kentafford13
New Community Member

Re: Pending balance/Balance on hold

Hi mates, its my first time to have this kind of issue.. Actually im not a seller, my friend from just send me money because i need help. But it goes to pending balance, i just wanna verify if my money will be available after 21 days? I need your comments pls.. Thank you so much.
Kentafford13
New Community Member

Re: Pending balance/Balance on hold

My friend from japan..