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Pending as a good when it was a service

Beverley76
New Community Member

Pending as a good when it was a service

Hi I paid my plumber yesterday for fixing toilet and bath taps. The money has left my account. But they have put his money on hold pending delivery. I haven’t had any notification to ask if I have received the goods. But it wasn’t goods it was a service that is now complete. Have a tucked the wrong thing and is there something he can do to release the money
1 REPLY 1
kernowlass
Esteemed Advisor

Re: Pending as a good when it was a service

@Beverley76 

 

With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. As your seller has received the funds for a service no tracking number is applicable and Paypal would be unable to release these funds any sooner than the 21 days.

If your seller marks the transaction as processed then you may have the option on your account to mark the transaction as delivery/satisfied. If you confirm this by clicking on the "Confirm Receipt" button, the funds may be released to your seller sooner. This is not always guaranteed. 
If not then sadly its 21 days....as per link.


https://www.paypal.com/uk/smarthelp/article/why-is-my-payment-on-hold-or-unavailable-faq1987


Advice is voluntary.
Kudos / Solution appreciated.