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Pending Payment

Levi_aisbett13
Contributor

Pending Payment

I have a payment on hold and have done for the last few days, the customer has received the shoes and has had them for 4 days now and the money is still on hold in my account, can anyone help please to tell me why the money is still on hold ???
1 REPLY 1
kernowlass
Esteemed Advisor

Re: Pending Payment

@Levi_aisbett13 

 

Funds are normally released when tracking shows online that the item has been delivered to the buyer + 1 day as long as you used one of Paypals supported carriers.
If completed and no funds are released then contact c.s. and request manual release of funds.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


https://www.paypal.com/uk/smarthelp/article/why-is-my-payment-on-hold-or-unavailable-faq1987


Advice is voluntary.
Kudos / Solution appreciated.