Paypal won't let me access my money from an Ebay client.

[claudiaab]

Hello,

I am a new seller on Ebay and have just received a notification through DHL that the item I shipped out has been delivered to the customer. Paypal is holding my money on hold and said it would be available for me one day after it arrived. This has happened, but I still can't access it for whatever reason which is just ridiculous at this point (given I sold the item for a lot of money). I don't know what to do at this point since it won't provide me with a "get money" option, compared to other two items which—ironically enough—I haven't shipped out yet.

Any help on this matter would be greatly appreciated.

[kernowlass · Accepted solution]

@claudiaab 

Ebay and Paypal are 2 separate companies and have 2 separate policies for holding funds for 'new sellers'.
If yours was an Ebay transaction then its an Ebay hold and Ebay authorise when paypal can release the funds.
Normally for Ebays hold funds are released when tracking shows the item as delivered + 1 days (if you use Ebay / paypal postage).

Info in this Ebay link below about Ebays hold....its a U.S link but most info should be the same.
http://pages.ebay.com/seller-center/payments-and-fees/funds-availability.html