Paypal money sent but still pending

Josephbbs1
Contributor
Contributor
Why is my sent payment still pending, after I have received notification on my email on successful transferred and the receiver is yet to get the money
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5 REPLIES 5

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Josephbbs1 

 

Perhaps the recipient/merchant has not accepted/claimed or captured payment yet or PayPal is doing a review of payment (which can take up to 72 hours) before sending it on to the recipient.


Kudos & Solved are greatly appreciated. 🙂
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Josephbbs1
Contributor
Contributor
72hrs is long
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PayPal_Martin
Moderator
Moderator

Hi @Josephbbs1,

 

Welcome to our Community!

 

Please also make sure the recipient has added and confirmed their email to their Paypal account. The receiving email account holder must be in a country that has the option to receive payments. Also, if the transaction is in a currency the receiver as not added to the Paypal account, they would need to accept the payment as well. 

 

Thanks

 

Martin

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Josephbbs1 

 

Pending on your account?

Pending on their account?

Pending on both accounts?

Is there a clearance date?

Was it sent in another currency or yours?

Are they international?

Have they verified their email address?


Advice is voluntary.
Kudos / Solution appreciated.
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Josephbbs1
Contributor
Contributor
Money shows sent but still pending on my account
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