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I have been using PayPal for years and have never had any issues until today.
At checkout I was being asked to add a credit or debit card, eventhough my account shows a card is already linked and verified.
At checkout I noticed PayPal being run within another app named Epoch.
*After some research* Epoch is an online service for easily recording and recalling transactions. Redundant since PayPal already records all the transactions.
So eventhough PayPal protects a users infromation by acting as intermediary in all transactions, Epoch forces the user to enter their personal information again for its records.
Ps; only other time I was ever asked for a card was when I was trying to buy something before another purchase had been processed. Back when I used direct deposit and had to wait a few business days.
Same thing here! Everything has been fine for years and suddenly today it's asking to do the same thing! Well i decided to call them .... disaster! First got a message saying to call another number as i was calling from a mobile, then got through to the other number and another recording asking me for credit or debit card details so they could identify me 🙄 .... i just 'speak to agent' .... three times i had to say this and then apparently got put through to an agent LOL ... yeah right .... i was then in a queue where i was told to press 1 if i wanted PayPal to call me back when someone was free, so i pressed 1 ..... 2 seconds after putting the phone down it rang. It was Paypal saying they were returning my call (automated voice again) ... then it put me on hold ...that was 12 minutes ago and i'm still holding ...... Grrrrrrrrrr! 😠 why call me back when there is STILL NO AGENT available!!!!
Two days ago I had the same problem! So I stop buying the item on eBay I want to. And now on, I stop using Paypal. What Paypal is for, if I have to give my credit card information on line. Look like phishing !!!! I don't take a chance. I will wait for few months to see...
I'm from the Netherlands and I'm having this issue too.
The only thing I can imagine is that the creditcard type/country is not accepted by the merchant. But that doesn't make much sense since it's still on the paypal website.
When pressing cancel, it shows nothing under "Choose a way to pay", neither bank account nor creditcard. So this is clearly a session/state bug, which means clearing cookies might fix it for now 🙂
*** MY SOLUTION: CLEAR YOUR PAYPAL COOKIES ***
Archive has similar topic: https://www.paypal-community.com/t5/About-Payments-Archive/Paypal-is-suddenly-asking-to-add-a-credit...
I’m in Australia and now I’m having this problem too. I have 2 cards linked to my account and it’s asking for me to link another. It’s so frustrating. I used my paypal for eBay. An hour later I needed to buy something I forgot and bam. I need to link a card.
Maybe I'm wrong or not, but I will share and let everyone know this. It seems that many websites still use the unsafe and outdated system between the choice of a payment with PayPal or CC. Yes, in this case, in the 'old situation', it refers to use a CC for safety reasons. This was what PayPal letting us know. PayPal strives to do their best and to inform us, but unfortunately they don't do and say not (perhaps in the near future) everything. However, (and on the other side) many sites are not aware of the new way to pay with PayPal or CC on their site. See for example the website of Cocoatech.com, because I bought this app (with a discount) and PayPal worked great, and without CC.
In short, it's up to PayPal to warn companies/Devs about this 'new payment system' because of security and their own continuity.
Hope this brings us to a solution in both ways!
Have a pleasant day!