Paypal is Holding My Money For A Service Completed. But they are Asking for Shipping verification.

cfiguyaz
New Community Member

I am a service oriented business. Paypal is Holding My Money For A Service Completed. But they are Asking for Shipping verification. There is no shipping information because the money is for a "SERVICE".  How do I get PayPal to release my money?

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@cfiguyaz 

 

With payments received for tangible goods Paypal would request valid tracking information confirming the funds have been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. As you have received the funds for a service no tracking number is applicable and they would be unable to release these funds any sooner than the 21 days.

 

The buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always guaranteed. 


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Kudos / Solution appreciated.
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Temp20231024am
Contributor
Contributor

@cfiguyaz have you gotten your money and how long did it take, this is exactly the problem I'm having 

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