We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
New to the community? Welcome! Please read our Community Rules and Guidelines
Ebay and Paypal are 2 separate companies and have 2 separate policies for holding funds for new sellers.
If yours was an Ebay transaction then its an Ebay hold and Ebay authorise when paypal can release the funds.
This is the new seller hold that every single seller on Ebay has or will go through.
Normally for the Ebay hold funds are released when tracking shows the item as delivered + 3 days if you use Ebay / paypal postage.
Info in this Ebay link below about Ebays hold.
wIts obvious that Ebay-Paypal uses sellers as a bankomat, forcing them to anticipate the shipping cost and holding their money even when a positive feedback has been received, and it names that " protection ". If you mail the customer service to explain the situation you will only find person instructed to provide ridicolous apologies ( in my case, after 126 - 100% positive feedback - they have answered me that I have didnt have enough listing activities). I really do not know if this is an intectional fraud or not, I have just heard that many countries are preparing a class action against this praxis, and that a rising number of 100% positive feedback sellers are leaving ebay-paypal after having experienced that, moving to others platforms.
Its not difficult to forecast that if they will not drastically change direction the company will crash, as many others companies have done after being dominated by greed and stupidity.
eBay is not the problem -- they are doing the normal holds but PayPal is holding available funds to check my background and there is over $200 on hold from eBay and then they blocked me from being able to deposit the available funds with totals another $250 -- I have filed a complaint with the FTC and Ohio Attorney Generals Office over this issue -- it is not right to keep people from accessing non-held funds and there is no benefit to me -- there is a global pandemic right now, I needed this money -- what little I have made, to live on here and they tell me it can take 3 to 5 days to have the $250 released. I do not understand how they can do this to people -- they are sitting on peoples' hard earned money and its just not right to do this to people in need.
"You don't like Ebay...you don't have to sell on Ebay do you?"
That statement is too simplistic to be accurate. It's the non-thinkers way of arguing.
I don't like paying for gas when its $4.00 a gallon. I don't "have" to drive a car, do I? Well, technically no. I do not need to drive a car. However, yes I do need to drive a car because the transit system in my city makes it impossible to get to work and do errands.
Same logic applies to online marketplaces. There are two legitimate sites (legitimate in terms of market reach), ebay and amazon. So yes, you do need to sell on ebay if you cannot do it on amazon. There is no competition other than those two, which own a combined 99% of the market.