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Money paid by buyer's on ebay have been put on hold. I sold 4 items - all from an old computer, at once. 3 of those have been unduly put on hold. This has made it so I'm unable to complete the transaction and send out the items. Reading here it seems like it's a total crap-shoot if they'll even release the money after everything has been sent and positive feedback has received. I'm not a new seller and I've never really had any problems or complaints.
This seems like an illegal, and outright gross attempt to hustle members of this service. I am honestly surprised that paypal hasn't been sued to the ground with these shark tactics, and ebay moreso with their complete anti-competition.
What is the best thing to do here, as a seller? Contact the buyer and tell _them_ to speak to paypal, as they've locked their money away?
Attempt to cancel the order completely? As people have suggested here, the best thing to do to move forward is to move over to Amazon. If I cancel the order I assume that Paypal will have no choice but to refund the money back. They'll no longer be able to hide behind the idea they're protecting anyone.
Thoughts?
Solved! Go to Solution.
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This is a scam, nothing more. I just lodged a complaint with the AFCA about my funds being held by PayPal, I suggest that everyone do the same. Things will only change if people speak up against this BS
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Australian financial complaints authorities. Formerly the financial ombudsman. Just search for them and then use the complaint form it’s all online only takes 5 minutes
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Had the same thing happen to us
Using paypal for 12 years, 100% feedback on ebay, over 10,000 sales, a handful of charge backs but only when refunded and paypal did not send the money to buyer they they went to bank and we just had a 20% of payments heard for 60 days
there was no warning or phone call just one day went on and was on there
spent next day trying to get someone to let us know what was happening and after 9 phone calls still now the wiser went to Onbudsment they sent a email for us got a phone call same day...
turns out that we on this for a reason only paypal know and wont share have been threw the list of reason and we dont tick any of them boxes whenever we ask them to clarify why has happened they just fob us off if very unprofessional and unethical
they said can remove the 20% for 60 days if give them 30K to hold, i personally feel like this is extortion and we are pursuing it further and have since removed paypal from our own website and dont take on amazon either and stop processing as many payments as can threw then and when ebay offers Adyen will be changing to them and completely removing paypal as a payment option due to this
it is honestly just a money grabbing exercise nothing more we will never use them in any business's we involved in already remove several and will warn every other business deal with also 🙂
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I agree its unethical to hold money for weeks. I can't quite use the term 'scam', but its close.
Although it really depends on certain things and each situation may be different. If you have someone who has never sold an item, sell a $2,000 TV, PayPal will assuredly place a hold until the transaction is complete.
My problem with PayPal is how they will place holds on items delivered, then argue with you that they aren't delivered. Basically, sometimes they are going to wait 21 days no matter what . *THAT* is some BS and complaints need to be filed with state agencies
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The law suit was for holding funds AFTER 180 days for permanently limited accounts and NOT for the new seller hold >>>>>>>>>>>>
You should never use paypal for an item that is to be collected or personally delivered as you have 0 seller protection.
Your buyer can collect the item and then file a dispute for non receipt of item. As you would have no tracking number to prove delivery of the item to him then you may lose the dispute. (However with a large collect item you should be ok).
That is why Ebay give you the option of 'cash on collection' and you can state in your decription that that is the only payment you will accept. If a buyer pays with Paypal then you are allowed to refund that payment and re-state 'cash on collection'.
That way you have cash in hand / no wait / no fee / no risk of a dispute.
Advice is voluntary.
Kudos / Solution appreciated.
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