Paypal collected my money but my balance is still negative

SilviaTP
New Community Member

I need a real person, not a automatic response

 

My problem is...

 

I have a negative balance in Paypal so I went to my bank, I made the deposit to transfer the funds and now it appears in my bank account that Paypal has collected the money but my balance is still negative. Why??

 

Thank you from Spain

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2 REPLIES 2

PayPal_Donna
Moderator
Moderator

Hello SilviaTP,

 

Welcome to the PayPal community and thank you for your post.

 

As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You can also contact us via our Facebook Page or Twitter @askPayPal.

 

-Donna

 

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PayPal_Donna
Moderator
Moderator

Hello SilviaTP,

 

Welcome to the PayPal community and thank you for your post.

 

As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You can also contact us via our Facebook Page or Twitter @askPayPal.

 

-Donna

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