Paypal balance - not showing

[Marie_Cofs]

Hi guys, Usually my PayPal balance is on my home screen (phone app and laptop). Even when they is £0 balance it shows. I have just logged in and my balance isn’t showing. Meaning I can’t withdraw money. Any ideas what’s going on?

[sharpiemarker]

@Marie_Cofs 

If I understand correctly, if you don't see a balance, then you can't withdraw, there's nothing to withdraw. Check the paypal activity page to look for any transactions (suspicious or not)  that may have cleared out your balance.

Or clear your browser cache/cookies and restart your device and log on again.

[Fimac85]

Mine was showing literally 30 mins ago and has since disappeared. No balance and no wallet option which I need!

[tam28]

hi there, same here both mine and my partners balance isnt showing on home page on the app!!! checked on laptop and its there, we've tried clearing and downloading the app again but still the same,,, so frustrating 

[Mollymouser01]

I have also deleted & reinstalled the app- no joy . So how do we get to our money now?! Totally unacceptable

[PayPal_Olivia]

Hi @Marie_Cofs, @Fimac85, @tam28, @Gianluca1999, and @Mollymouser01,

I'm sorry to hear that there was an issue where your balance was not visible. I hope that the issue is now resolved for everyone. If not, please contact customer service to troubleshoot the issue and report it so the technicians can investigate.

To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter.

Thank you!

Olivia

[Gianluca1999]

same, cant see anything either... really annoying

[Mollymouser01]

So we’re back on again- no apologies , explanations or reply to my email - hey ho . Let’s hope nobody incurred interest charges on their bank account which PayPal should refund if they caused them!