Paypal Holding My Money Hostage

Drew753
New Community Member
Over a week ago, I created a paypal account for the purpose of selling something of mine through an official website, Grailed, a site used for reselling clothes. Before selling my piece of clothing, I provided all important personal information and properly registered a debit card as well as set up my bank and verified the banking information. I then sold the hoodie, included tracking on the paypal transaction, and the buyer confirmed he received the piece as described. After all of this, the money was approved and I was told I had to wait three days for the money to go into my bank account. All good there and understandable. However, merely hours before the money was to go into my account, paypal declines an already approved transaction, places my account on hold and says I need to provide photo ID. Angrily but still understanding, I go through the process of uploading my valid drivers license. I then get an email that my limitations have been lifted and my account is all good to use. So, I go back to my account and try to instant transfer this transaction finally, and it has now gotten declined again and I need to wait another 3 days for the money to be available. Am I getting pranked or something? The buyer has voiced he received everything as is, my profile is fully updated, and there are zero restrictions on my account or at least they say. At this point, it feels like Paypal is holding my money hostage and ensuring I am unable to transfer it out of this god forsaken service. If the buyer has voiced zero concern on the product (in fact, I have had a conversation with him about this as well as he has given my outstanding seller feedback on the website we conducted business), I fail to realize what gives paypal the right to not allow me to transfer these funds.
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11 REPLIES 11

lgggrg
Contributor
Contributor

In March when the shipping companies were taking weeks to ship items that were not PPE related, I had some delays in shipping (for my ebay customers) - which I continually updated my customers on the status of shipping- but some wanted refunds. No problem. Well...Paypal didn't like that I had to refund some customers so they put a permanent hold on my account. I have almost $7,000 sitting in my account and I have 2 employees that I have to pay. They have had my account closed for 2 months and they will not answer any of my questions through email/messaging. They just give me the standard boiler plate replies. I have been an excellent customer for 10 years and they have no right to keep my my money. *I spoke with ebay yesterday and the person I spoke with said they are getting a lot of complaints about paypal. I used to pay my vendors through paypal and I even have a loan with them. I will not be doing any more business with this company. AND why is there NO ONE who can answer their phones? Yes, we are dealing with a Pandemic but can any PayPal calls be re-routed to their employees working from home? Does anyone want to join a class-action lawsuit??

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Completecaliber
Contributor
Contributor
Absolutely
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