Payments on hold.

[robinsonjarman]

Hi, my customers have bought a product from me but the money has been put on hold. The product is virtual and has no shipping, but paypal say it can take up to 21 days. My business relies on instantly using the money from the client to purchase the product from my provider so i need the money instantly off hold. How do i speed this process up?

[kernowlass]

@robinsonjarman 

New seller hold as per link.

https://www.paypal.com/uk/smarthelp/article/why-is-my-payment-on-hold-or-unavailable-faq1987

With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. As you have received the funds for a service no tracking number is applicable and Paypal would be unable to release these funds any sooner than the 21 days.

If you mark the transaction as processed then the buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always guaranteed. 
If not then sadly its 21 days.